What a weekend. It featured the entire breadth of emotions, as we learned about the frailty of individuals and the strength of community.
I first heard about the fire uptown early on Friday afternoon. I had a meeting at the masjid in Burnaby, so I stopped on the way there to check in with the efforts to fight the fire in the early stages. Talking to the Fire Chief they were confident that they had everyone out of the building after a couple of challenging balcony rescues, but made clear the fire was more serious than it might have looked from the outside. Though it seemed to the untrained eye only a part of the building was aflame, there was smoke pouring out of the soffits all around the building perimeter – the fire was entrenched in the walls and ceilings, and fire barriers had been breached.
For more than 12 hours, firefighters from New West and Burnaby poured water on the site from every angle, but this was mostly to protect the surrounding structures and keep flames from spreading, Pinecrest Manor was already lost, and with it the homes and possessions for more than 100 people. At the same time NWPD were there to help with crowd and traffic management, City Engineering crews were there to support the firefighters in managing water supply and utility connections as needed. Folks from the Gurdwara Sahib Sukh Sagar contacted me and offered any help they can – and showed up at the fire site to make sure the firefighters and other first responders had food and drinks to sustain themselves.
As Mr. Rogers once said: look at all the people rushing in to help – look for the helpers.
By morning on Saturday, the City’s Emergency Social Services had set up in Century House to connect displaced residents from Pinecrest Manor (and the adjacent building that suffered extensive water and smoke damage) to immediate needs: short term shelter, vouchers for food and emergency supplies like medicine, and connection to longer-term supports. Just as Burnaby helped our firefighters with the battle against flames, folks from ESS Delta and Vancouver showed up to support our ESS staff and volunteers to assure everyone who needed help could get it quickly and efficiently. The provincial response folks from EMCR were on hand immediately, and immediately answered the calls they were getting, we are lucky to have the relationships and governance to snap to work when the call comes in for help.
And while this work was proceeding, the community was already asking how to help. Social media calls abounded, offers of donations, food, places to stay – everything. The phones at Century House started to ring off the hook as New Westies wanted to help, people started to show up hoping to donate goods. The challenge quickly became how to corral and manage that inpouring positive energy?
Mary Trentadue was one of the first to call and say “Hey, the Neighbourhood House can play a role here – we can coordinate”. By 9:30 on Saturday I was sitting in Century House with ESS staff, Mary, and Tasha Henderson who showed up with her sleeves rolled up. Mary connected with the School District, who were able to get custodial staff to arrange for the opening of the gym at Lord Kelvin. One of the City’s communications staff who had a restless night at home right across the street from the fire itself, showed up at Century House and agreed to coordinate City communications channels and direct people to where the resources were needed. By noon, the Kelvin gym was open, and Mary, Tasha, and School Trustee Danielle Connelly were on site ready to receive and process donations as the word went out on all channels: Lord Kelvin was the place to give.
In those first 4 hours, they had quite a few donations arrive. On Sunday morning when they re-opened, there was a line-up of New Westies there ready to donate -at a pace and in quantities that were overwhelming. More than a dozen volunteers also stepped up to help with all the busy work of sorting and managing donations. The Neighbourhood House had set up a donation portal on line, a tech-savvy friend set up a QR code, there were many little efforts like that by so many people to make things work. The stories I heard – a woman donating $5 because that was all she could afford, a gentleman dropping off $2,500 and a woman letting go of her shoe collection because others needed them more right now. Many people showed up to drop off clothes or some cash, and ended up staying for a couple of hours of sorting and helping out.
At the centre of this all are the people impacted. People who had the worst day of their life Saturday. They were all ages from small children to elderly, some had been in the building for decades, some were newcomers to Canada. I talked with many at Century House, and most were still in shock. All have their own stories, all had their lives unimaginably disrupted. It was hard to express enough sympathy, and hard to imagine what it means to lose everything. The rebuild for many of them will be slow. But many hands are there to help lift the load.
That’s the resilience of community.
The number of people to thank is long. The firefighters and ESS staff, including those from other cities who came into New West to help. Mary Trentadue, Tasha Henderson led (and still lead) the work on the donation centre, supported by Danielle Connelly and Maya from the School Board and the staff at Lord Kelvin who got their weekend completely disrupted. On top of this the many volunteers who dropped by to help for a few minutes or a few hours – I know there were many, but I’ll send an extra thanks to Joy St John – one of those folks in New West who is always there when volunteer hands are needed, and never asks for the many thanks she deserves. Jag at Gurdwara Sahib Sukh Sagar and Indy from the Guru Nanak’s Free kitchen who live the value of seva. Karima from Bosley’s who helped support pet owners, folks from Senior Services, Fraserside, and others who have helped ESS in finding secure lodging for folks. And here’s the danger that I forget to name some folks who really need specific thanks – please know you are recognized. To the hundreds of people who provided time, cash and gift cards, meals and material donations and time, you are all part of what makes this community great. You are the resiliency that people need in times of trouble. The community thanks you.
I love New West.








































